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IT Help Desk

Posted by Jim Barnthouse on January 5, 2018

THE JOB

We’re welcoming resumes for the Zobrio IT Help Desk full-time position in our St Louis, MO office. If you’re upbeat, ethical, honest and respectful plus a person who knows their way around a server environment, we may just be the company you’re looking for.

 

The IT Help Desk position at Zobrio will be responsible for supporting multiple clients as part of the Zobrio Network Infrastructure and Managed Services team. The qualified candidate must have experience working in a Microsoft environment.

 

ROLES AND RESPONSIBILITIES

The IT Help Desk position reports directly to the Director Of IT Services. The expected duties are as follows:

 

Analyzing, isolating and resolving customer issues with workstations, servers, printers, networks and vendor specific hardware and software.

Managing email, anti-spam and virus protection

Setting up user accounts, permissions and passwords

Perform proactive monitoring, configuration management and fault resolution

Implement and support disaster recovery solutions

Suggesting and providing IT solutions to business and management problems

Direct interaction and escalating issues internally and externally on behalf of the customer

Analyzing and resolving faults, ranging from a major system crash to a forgotten password

Providing training and technical support for users with varying levels of IT knowledge and competence

Work closely with other departments/organizations and collaborating with other IT staff

Perform any other delegated duties considered appropriate in order to maintain the efficient operation of the team

 

 

QUALIFICATIONS

How to know if you’re a candidate in 5 easy steps:

 

  1. You have a Bachelor’s degree from a reputable school and at least 1 year of relevant work experience
  2. You possess up-to-date understanding of technical demands

3.Excellent communication skills and are particularly adept at communicating with client staff who are not technically trained.

  1. You’re comfortable working with teams, clients and groups of staff across an organization.
  2. You’re extremely organized and know how to prioritize your workload

 

NOTES

Position is full-time with benefits

 

The chosen candidate must pass a background check.

 

There are a lot of IT jobs out there, but there’s only one Zobrio. Come be a part of the team.

 

 

ZOBRIO STORY

 

Then and Now

From its beginnings as a technology solution provider back in 1987, what Zobrio provided is what has always separated us from thousands of technology companies throughout the years; the exceeding of expectations and delivery of measurable results. Those same principles have driven our growth in both clientele and size.

 

To this day, Zobrio continues to uphold those values using industry knowledge, technology expertise and business strategy to create solutions for local government, nonprofits and traditional businesses.

 

Services and Staff

A full service provider of Fund Accounting solutions, Cash Management software, Network Infrastructure and Managed Services, the 35 person Zobrio staff is loaded with true professionals. Many of the financial software team members are Certified Public Accountants with M.B.A. degrees, ensuring premium quality implementation, support and training for our clients. As you may guess, every member of our IT and Managed Services team has fully completed all certifications. We think of it as the Zobrio way.

 

Locations

Headquartered in St Louis, Missouri, right in the heart of the Midwest, we’re able to support our clients all across the United States. In fact, with offices in Boston and Springfield, IL, as well as team members stationed all across the country, we can handle customers just about anywhere – including Alaska.

 

 

ZOBRIO IS AN EQUAL OPPORTUNITY EMPLOYER

 

 

Get answers. Call us today!